PawportSupport
Email support@vezl.com
Please include your Player ID (in the game: Settings → Account), your iPhone model and what happened. We usually reply within 2 business days.
Frequently asked questions
How do I move my shop to a new phone?
- On your old phone, open Settings → Account → Transfer to another device and choose a password. You’ll get a transfer code.
- Install Pawport on your new phone. On the title screen tap Have a transfer code?
- Enter the code and your password. Your shop moves to the new phone and the old phone stops saving to the cloud.
Restoring your iPhone from an iCloud backup also brings your shop along automatically.
I bought something but didn’t get it.
Purchases can take a moment to arrive. Make sure you’re online, then go to Settings → Restore Purchases. If it still hasn’t arrived, email us with your Player ID and the purchase receipt from Apple.
How do I cancel the Golden Paw Club?
Open iPhone Settings → your name → Subscriptions → Pawport and tap Cancel Subscription. You keep your perks until the end of the period you’ve paid for. You can also get there from Shop → Golden Paw Club → Manage in the game.
Can I get a refund?
Refunds for App Store purchases are handled by Apple. Visit reportaproblem.apple.com, sign in and choose the purchase.
What are the recruit odds?
Rare 80%, Epic 18%, Legendary 2%. You’re guaranteed an Epic or better at least every 10 recruits and a Legendary at least every 60. The odds are always shown in the game before you recruit.
My pets are hungry and my shop slowed down!
Every pet eats Kibble each hour, even while you’re away. Collect from your Kibble Kitchens, build more of them or upgrade them. Hungry pets are unhappy and happiness affects your coin income.
Does Pawport work offline?
Yes. Your shop keeps running offline and saves on your device. Cloud saves, leaderboards and the arena sync next time you’re online.
How do I delete my account?
Go to Settings → Account → Delete account. Read more about account deletion.