PawportPrivacy Policy
This policy explains what information Pawport: Pet Shop Tycoon (“Pawport”, “we”, “us”) collects when you play, why we collect it, and the choices you have. It applies to the Pawport iOS app and this website. Pawport is published by ED AI LTD, which is responsible for your information (the “data controller”).
- No ads, no third-party analytics and no tracking across other apps or websites.
- You don’t need to give us your name, email address or any login to play.
- We store your game progress in the cloud so you don’t lose it, and show a small public profile (a name made from preset words, an avatar and your scores) on leaderboards.
- You can delete your account and all of your game data at any time from Settings → Account → Delete account in the app.
1. Information we collect
| What | Details | Why we use it |
|---|---|---|
| Player ID and secret key | Random identifiers created by the app the first time you open it. The secret key is stored in your device’s secure keychain; our servers only keep a one-way hash of it. | To save your progress to your account and keep it secure. |
| Game data | Your shop’s progress: buildings, pets, items, currencies, quests, settings and timestamps. | Cloud save and restore, preventing cheating, customer support. |
| Public game profile | Your display name (chosen from preset words in the game — you can’t type free text), avatar (a Star Pet picture), shop power, Pet Show stage, Pet Emporium level, arena rating and arena team. | Shown to other players on leaderboards and in the Show-Off Arena. |
| Purchase records | Product purchased, Apple transaction ID, date, price, currency and whether it was a test purchase. | Delivering and restoring purchases, support and refunds, accounting and tax. |
| Transfer code (optional) | If you set up an account transfer: a transfer code and a securely hashed version of the password you choose. | Moving your shop to another device. |
| Technical data | App version and platform. Your IP address is processed when your device connects to our servers and is used briefly for abuse prevention (rate limiting). | Security, preventing abuse, fixing problems. Rate-limit records are deleted within 48 hours. |
| Support messages | If you email us: your email address and what you send us. | Answering your request. |
Payments are handled entirely by Apple. We never receive your payment card details, Apple ID, name or email address from your purchases.
2. What we don’t do
- We don’t show ads and don’t use advertising or analytics SDKs.
- We don’t track you across other companies’ apps or websites, and we don’t sell or share your personal information.
- We don’t access your contacts, photos, location, camera or microphone.
3. Information that stays on your device
Your game is also saved on your device so you can play offline. If you allow notifications, Pawport schedules local reminders on your device (for example when an upgrade finishes). These are not sent through our servers and you can turn them off in the game or in iOS Settings.
4. Service providers
We use a small number of providers who process data only on our instructions:
- Supabase — database and API hosting for cloud saves, leaderboards and the arena (servers in Frankfurt, Germany, EU).
- Vercel — hosting for this website.
- Apple — App Store distribution and in-app purchases, under Apple’s Privacy Policy.
Some providers are based in the United States. Where data is transferred internationally, it is protected by appropriate safeguards such as the European Commission’s Standard Contractual Clauses.
5. How long we keep information
- Game data is kept while your account is in use. Accounts that haven’t been used for 24 months are deleted automatically.
- When you delete your account, your game data and public profile are deleted from our live database immediately. Deleted data may remain in encrypted backups for up to 30 days before it is overwritten.
- Purchase records are kept in de-identified form (no longer linked to your account) where we need them for accounting, tax or refund purposes.
- Support emails are kept for as long as needed to help you, and then deleted.
6. Your choices and rights
Depending on where you live (for example in the EU, UK or California), you have the right to access, correct, delete or receive a copy of your personal information, and to object to or restrict certain processing.
- Delete everything: in the app, go to Settings → Account → Delete account. See how account deletion works.
- Other requests: email support@vezl.com and include your Player ID (shown in Settings → Account) so we can find your data.
- You can also complain to your local data protection authority.
Where the GDPR applies, we rely on these legal bases: performing our contract with you (providing the game and its online features), our legitimate interests (security, fair play and preventing abuse) and legal obligations (keeping purchase records).
7. Children
Pawport is made for a general audience. We don’t ask for names, email addresses or other contact details, and we don’t knowingly collect personal information from children under 13 (or the minimum age in your country). If you believe a child has sent us personal information, please contact us and we will delete it.
8. Security
Data is encrypted in transit (HTTPS). Secret keys and transfer passwords are stored only as one-way hashes, and your game data can only be read or changed with your device’s secret key.
9. Changes to this policy
If we make important changes, we’ll update the date above and let you know in the game.
10. Contact
Questions about privacy? Email support@vezl.com.